Thank you for shopping with us! We take pride in our handmade products and hope you are completely satisfied with your purchase. However, if you need to return an item, please review our return policy below.
1. Return Timeframe
Returns are accepted within 15 days from the date of delivery.
After 15 days, we are unable to process returns.
2. Conditions for Returns
Jewelry: Must be unused and in its original condition, with all tags and packaging intact. Any signs of wear or damage will void the return. Custom or personalized jewelry are non-returnable.
3. Non-returnable Items
Custom or personalized items such as engraved gemstones.
Items purchased during clearance sales.
4. How to Return
Contact our customer service team at (craftsandjewel@gmail.com) to initiate a return request. Provide your order number, the reason for return, and any supporting details (such as photos of the item).
5. Return Shipping
The customer is responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
We recommend using a trackable shipping service to ensure that your return reaches us safely.
We cannot guarantee a full refund for items lost during the return process.
6. Refunds and Exchanges
Once the returned item is received and inspected, we will issue a refund to your original payment method, minus any applicable shipping costs.
If you prefer, you may exchange the item for something else in our store.
7. Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us within 7 days of receiving the product. We will offer a full refund or exchange for a new item, including any shipping costs.
Thank you for your understanding. We value your business and aim to ensure you have a pleasant shopping experience.
